Phoenix Bios Unlock Request Packard Bell LX86

[sauerkraut2011]

Safe mode also causes BSOD. The very annoying thing is, that I thought many times I fixed the problem and the system ran for a couple of days without any problem. But then, bang, BSOD. System was started again, three hours later BSOD, system started again, no BSOD for 2 days, then 3 a day and so on... no matter what I'm doing, surfing, writing or nothing, this error isn't reproducable by running a special process. I even tried a computer game and prime95 to get the system to it's max, but nothing happened. I can play a game for an hour and it works, then I leave the NB alone for making a telephone call for instance, then it had BSOD while I was away.

When it is running on batteries, I get much more BSODs, I think. Last time I tried I got BSOD every time I started the computer and the system never ran more than five minutes. This and the minidump made me thinking vcore might be the problem. Or the CPU really is broken.

Complete Crashlog:

Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\110311-32058-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`03418000 PsLoadedModuleList = 0xfffff800`03655e70
Debug session time: Thu Nov 3 13:17:55.060 2011 (UTC + 1:00)
System Uptime: 2 days 15:05:12.605
Loading Kernel Symbols
...............................................................
................................................................
............................................................
Loading User Symbols
Loading unloaded module list
..............................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007ac6028, be000000, 800400}

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007ac6028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff880`009f0a58 fffff800`03a06903 : 00000000`00000124 00000000`00000000 fffffa80`07ac6028 00000000`be000000 : nt!KeBugCheckEx
fffff880`009f0a60 fffff800`0359e293 : 00000000`00000001 fffffa80`07a9c010 00000000`00000000 fffffa80`07a9c060 : hal!HalBugCheckSystem+0x1e3
fffff880`009f0aa0 fffff800`03a065c8 : 00000000`00000728 fffffa80`07a9c010 fffff880`009f0e30 fffff880`009f0e00 : nt!WheaReportHwError+0x263
fffff880`009f0b00 fffff800`03a05f1a : fffffa80`07a9c010 fffff880`009f0e30 fffffa80`07a9c010 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f0c50 fffff800`03a05dd5 : 00000000`00000004 00000000`00000001 fffff880`009f0eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f0c90 fffff800`039f9e88 : 00000000`00000001 fffff880`009e8180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009f0cc0 fffff800`03486e6c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f0cf0 fffff800`03486cd3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f0e30 fffff880`05602c61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0391bc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x2c61


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

It is not always intelppm.sys, but the log always says that the problem was caused by the CPU.

Specs: LX86, i5 430M, Radeon HD 5650, 640GB HD, 4GB DDR3.

Thank you very much for your help.

[Hydrayo]

Hi,

Hard Case there.

intelppm.sys is used for low instances, like connecting to gpu,ram etc.

Huh, I can't really help you anymore.

Did you try to disable some CPU functions in BIOS? (VT/HT/Turbo) and so on.

My last suggestion could be your IGP on your i5. Maybe it crashes by switching interal gpu to external. Driver malfunction. Is your IGP activated or isn't it?
Did you use a clean install, or the recovery install from the HDD?

---------
Hydrayo

[sauerkraut2011]

Actually I switched back to the recovery version of Win7 because I had no valid license for the Win7 Professional I installed for troubleshooting. And I didn't want to buy a license because it didn't fix my problem.

IGP is disabled, there is so much I tried and it was just a waste of time. I'm so angry about that and the way PB-support tried to fix the problem - because they didn't try it and they didn't replace the CPU, although I sent them the minidump and BEGGED them to do this. The only good thing about it is that I learned never to buy any PB-sh*t again. I'm sorry, but I'm so angry at the NB, that I really consider to throw it out of the window, as an act of vengeance for all the time and WORK this thing wasted. If I hadn't my netbook that I'm actually using for important things, I think I'd be beside myself with rage.

Yesterday I disabled "Turbo mode" oder whatever it is called - no BSOD since, but I can't say if it was the "guilty" setting for it's possible that I don't get any BSOD today but three tomorrow for example.

Last chance I'll give it is another CPU, if it doesn't work then I can't guarantee for nothing... (don't know if this German phrase is right in English)

[Hydrayo]

Hello,

Well I'm half german/american.

That's probably the only thing you can do. (In Deutschland gibts ja 14 Tage Rückgaberecht bei Onlinekäufen. Kauf dir einfach ne i3/i5/i7 CPU, und bau sie ein. Falls immer noch BSOD, dann hat das Mainboard nen Schaden, die Southbridge o.Ä.
Einfach umtauschen, kriegst evtl ne kleine Nutzungspauschale, aber die ist vielleicht maximal 10%).

Falls es die CPU war, kann ich dir evtl nen i7 740QM verkaufen

Lots of Luck...,

---------
Hydrayo

[yakuzax1]

  BIOS_PackardBell_1.15_A_A.zip (Size: 3.48 MB / Downloads: 55)

Hallo Ahmed

can you unlock the latest bios for me thanks alot.

[Sml6397]

Hello yakuzax1,

I will take a look at the BIOS image for what can be unlocked. The ETA will be 2-4 days.

[yakuzax1]

ok thanks Sml6397

[yakuzax1]

Hello yakuzax1,

I will take a look at the BIOS image for what can be unlocked. The ETA will be 2-4 days.

hello sml6397,

im waiting for yur release.

thanks again..

[Sml6397]

Hello yakuzax1,

Sorry for the delays. Your request got buried in a list of other requests. Thank you for bringing it to my attention. I will look into your BIOS image.

[yakuzax1]

[quote='Sml6397' pid='76512' dateline='1410387557']
Hello yakuzax1,

Sorry for the delays. Your request

...
When can I expect with the bios . If you have no time is ok . But just tell me one time ...