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Joined: Jan 2012
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Copy of tech support email:
Customer By Web Form (... My Name...) - 19/01/2012 12.15 PM
Can we have a BIOS update for this device that will allow us to disable the integrated graphics chip please? This would allow us to follow the Nvidia driver auto-update as doing so presently results in a non accelerated graphics scenario.
I mean to say that nvidia auto-update will install drivers that don't work on this laptop as they no longer support hybrid sli on this device. I understand that the drivers would work with either the discrete graphics card or the integrated graphics if we could select between the two in bios.
If there is a jumper on the motherboard then I would be grateful if you could direct me to that. The laptop is running hot and I suspect I need to open it up to pull fluff out of the fans anyway.
-= The Reply =-
We understand your concern and regret the inconvenience caused to you.
We would like to inform, the issue expressed is not under our purview as we are not trained on the same, it is very unfortunate to inform that we do not have any information. Request you to please contact local technician for better results.
According to our records the unit is out of warranty. If you feel that your product is in warranty, we would be grateful if you could forward a photocopy of VAT receipt/invoice. We can accept a scanned copy in the following formats, PDF, JPG, JPEG or TIF, with a size of 1 MB or less. Please ensure that the purchase date, model number and VAT number are mentioned on the proof of purchase.
For further assistance please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire).
Regards,
How long is a warranty supposed to last? I bought this thing three years ago maybe.
"it is very unfortunate to inform that we do not have any information." lol
B.